SEASONAL GUEST EXPERIENCE TEAM LEAD

PAY RATE: $15.00/HR

SUMMARY OF JOB

The Guest Experience Team Lead supports the day-to-day operations of admissions

and special exhibition activities. The Guest Experience Team Lead actively engages

guests to enhance their experience through outstanding customer service. During

special exhibitions, they act as the primary supervisors of assigned areas of trail and

parking operations. This position reports to the Guest Experience Manager and Event

Manager.

TASKS/FUNCTIONS

• Provide a signature guest experience through outstanding customer service and

advancing our Guest Experience Standards.

• Ensure guests and members of the Garden are following proper garden etiquette.

• Act as a point of contact to help resolve concerns and answer questions.

• Comply with and maintain all departmental and garden policies, standards, and

procedures.

• Assist with supervising, training, developing and coaching Guest Experience

Associates.

• Provide Guest Experience Associates with the necessary information, tools, and

daily updates to effectively perform their job duties.

• Maintain a professional work environment, serving as an example to all team

members.

• Assist with managing crowds during high visitation times.

• Perform hourly walks of the garden, conducting quality checks and maintaining

aesthetics.

• All other duties as assigned.

QUALIFICATIONS

• Must be at least 18 years of age or older.

• Must be able to work weekdays, nights, weekends, and holidays to meet business

needs.

• Ability to work with a diversified workforce.

• Must be able to work with and lead large groups of people.

• Must be able to critically process situations and react quickly while using good

judgment.

• Ability to train others on the use of computers utilizing Microsoft Office and

Blackbaud Altru systems.

• Excellent communication, analytical, and problem-solving skills.

• Ability to handle and manage large sums of money accurately.

• Ability to follow written and oral instructions and perform basic math functions.

• Ability to perform effectively in a fast-paced environment and solve problems with

minimal supervision.

• Ability to utilize strong verbal and interpersonal skills.

• Ability to successfully pass a criminal background check.

• High school diploma or equivalent education, preferred.

• Minimum one year of experience in hospitality, retail, or customer service industry,

preferred.

• Previous sales experience, preferred.

• Bilingual or multilingual, a plus.

PHYSICAL REQUIREMENTS

While performing the duties of this job the employee is required to sit and stand for long

periods and walk. The employee must be able to reach with hands and arms; and use

hands to finger, handle, and feel. The employee is frequently required to climb or

balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk

and hear. The employee must occasionally lift and/or move, carry, push, or pull at least

50lbs. Specific vision requirements for this job include close vision, color vision, depth

perception, ability to focus, and night vision. The employee must be able to take

directional cues directly or indirectly.

WORK ENVIRONMENT

• While performing the duties of this job, the employee is frequently exposed to

outside weather conditions.

• The employee is regularly exposed to wet/or humid conditions, extreme heat or

extreme cold.

• The noise level of the work environment is usually moderate.

• The environment can be moderate to fast-paced.

Job descriptions are guidelines that attempt to characterize major duties and

responsibilities of employees and are subject to change as needs and programs

change. At the San Antonio Botanical Garden, they are considered neither inclusive nor

exclusive.

The San Antonio Botanical Garden is an Equal Opportunity Employer.